Salon Policy
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Visiting the Salon
We ask that you attend your appointments as close to the appointment time as possible. There are allocated parking signs at the side of the salon building. Please avoid parking in front of the salon as this can block access to the shed building. If you have parked in front of the shed building we are not liable for any damages to your vehicle if the shed doors gets opened and hits your vehicle. There is a waiting area in the salon so If you are early for your appointment please feel free to wait in the salon waiting area. Please be aware if you are early we may be doing a treatment so please be patient and we will come and call you when we are ready to start your treatment.
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All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. Wherever possible we utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
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Please don’t be surprised if we use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves and aprons where appropriate. We can confirm that the laundering of salon towels and uniforms is washed at 60 degrees C. We have put in place a number of changes in the salon like paper hand towels and many more things to keep the salon safe and hygienic.
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Our treatments
We understand the importance of hand hygiene and we will ensure that we wash/sanitize our hands in accordance with NHS recommendations before and throughout your treatment.
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We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please do not hesitate to contact us.
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Booking Appointments
All bookings made will be asked to confirm the appointment with card. No payment will be taken from the card unless you cancel with short notice or do not show up for the appointment. If you do not confirm your appointment with card it may be cancelled. If you have a gift voucher you will still be asked to confirm the appointment with card. Payment for your appointment will be collected in salon after your appointment. You can choose to pay via the card you confirmed with, another card, gift voucher or cash. When making a booking in person, over the phone, online or via email you are accepting our salon policy and cancellation policy. ​
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Appointment Confirmation and Reminders
When you book an appointment, you'll receive a confirmation email right away. We'll also send you two reminders, one via email and another by text message, before your appointment. Please note that these reminders are a courtesy and should not be solely relied upon and may be subject to change. To ensure you receive them, kindly double-check that your email address and phone number are up to date.
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Cancelations
As a courtesy to other clients, if you need to cancel or rearrange your appointment, We request that you kindly give a minimum of 24 hours notice. There will be a 100% fee to cancel or reschedule within 24 hours and a 100% fee for no shows. If you cancel or do not show up you will be automatically charged to the card on your account. If for any reasons the payment didn't go through the fee charges will be saved on your account and you will not be able to make another appointment until the fee is payed. If you have paid upfront for a treatment, membership or treatment packages you will still be charged on the card that's on your account for late cancellations or no shows. The charges will not come out pre-paid treatments and you can book in again for the paid treatment, membership or treatment packages.
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Gift Vouchers
All Gift Vouchers are valid for 1 year from purchase date. They can not be exchanged for cash or extended form the expire date. Gift Vouchers can only be used in salon. If you have been given a Gift Voucher please make sure you bring the Gift Voucher code to your appointment as we are unable to use it without the code. Please be aware that we are a busy salon and we advice you book to use your Gift Voucher in advanced to save disappointment.
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Discounts/Promotions
We sometimes send offers, sent Offers eg, birthday, New Client discount etc can only be used once and cannot be combined with any other offers. Offer can only be used by you and no one else and to be redeemed online only. If you accidentally create multiple accounts, the offer will still only be valid for a single use by you. Offers can Not be extended so please make sure you book in advanced.
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Membership/Treatment Packages
If you have payed for membership package this can only be used on the membership treatments you have brought. This can not be changed for any other treatments or refunded. The paid plan must be use within 12 months of the purchase date and can not be extended (unless stated otherwise). The brought membership can only be used by one person and can not be combined with any other offers.
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If you have any questions, please feel free to contact us. Thank you for your understanding.
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Privacy Policy
Fair Processing Notice
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Who I am
BBR Advanced Skincare will be what is known as the ‘Controller’ of the personal data you provide to me. The registered address is BBR Advanced Skincare, Woodford Farm, Woodford Lane, Wells, Somerset. BA5 1QQ.
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What I need
I will collect basic personal data about you, which does not usually include any special categories of personal information about you (often known as ‘sensitive personal data’). This information does, however, include the likes of your name, email address, address, contact numbers, date of birth, next of kin, and emergency contact. Depending on the service you use, I may also collect sensitive personal data in the form of your relevant medical information.
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Why I need it
I need to know basic personal data in order to keep you up-to-date with my services, to process payments for my products and services, as requested by you on completing and handing back our forms or submission of your data via the website beautybyrianna.com or email.
I need to know sensitive personal data for us to properly assess and explain the risks associated with the service you are going to receive and tailor the service I offer to you.
What I do with it
All the personal data I hold about you will be processed by me in the United Kingdom and, without your permission, I will not send your data to any third parties except those who directly assist us to provide the services stated above. These firms are:
PayPal Ltd of 2211 North First Street San Jose, California, U.S.
Wix.com Inc of 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA and
Wix.com Inc and PayPal Ltd have provided the following safeguards to ensure the safety of your personal data, and it shall be processed to at least the same standards as set out by the General Data Protection Regulations
Wix.com Inc participates in The Privacy Shield framework, which is accepted by the European Commission as evidence that an adequate level of protection exists for the personal data in the country, territory, or organisation where it is being transferred, in this case, the United States.
You can obtain a copy of the safeguards and any other of Wix.com Inc’s data protection documentation by visiting https://www.wix.com/
You can obtain a copy of the safeguards and any other of Paypal.com data protection documentation by visiting https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
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We take all reasonable steps to ensure that your personal data is processed securely.
How long I keep it
I will generally keep your personal data for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.
Sensitive Personal Data
In addition to the basic data described above, it may also benefit you to notify us of any health condition or disability you have, so that I am aware of these conditions and how they affect you. This will allow me to take any reasonable steps to accommodate specific needs or requirements you have when providing services to you. This type of information is known under the law as ‘special category information’ (you may also know this as ‘sensitive personal data’) and we require your explicit consent to process this information.
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This kind of information will only be collected from you and used by me to assist you, although this information will not be processed by any third parties.
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This data will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to its processing.
What are your rights?
Under data protection legislation, you have several rights regarding the use of your personal data, as follows:
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If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond to this request within a month.
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You also have the right for certain data you have provided to me to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
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You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.
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You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).
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You have the right to restrict the processing of your personal data under certain circumstances, including if you have consented to its accuracy and while this is being verified by me, or if you have objected to its processing and while I am considering whether it has legitimate grounds to continue to do so.
How to complain about the use of your data
If you wish to raise a complaint about how I have handled your personal data, including in relation to any of the rights outlined above, you can contact me at beautybyrianna@outlook.com , and I will investigate your concerns.
If you are not satisfied with my response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns
Terms and conditions of sales
All ANP products are food supplements, not medicines, and will not alter any of the body’s natural physiological functions and are not developed to cure any disease or illness.
ANP products are developed for use in conjunction with a sensible exercise and eating plan and all claims are made on this basis.
Information published by this site does not replace the advice of a medical professional.
When using ANP products in conjunction with any form of exercise, it is important to follow sensible medical advice and health and safety guidelines.
If you have any medical condition you should consult a medical professional before beginning any form of physical exercise or supplement program.
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